All accounts with DotBlock must have valid contact information on file that is kept up-to-date at all times as verified by the Customer. This includes, but is not be limited to, name, physical address, phone number, and email address. The email address on file must not be one provided by DotBlock. It is the responsibility of the customer to update their contact and login information in an expedient manner should that information change. DotBlock cannot be held liable for any reason in the event that a Customer is unable to access their account or initiate a password reset due to the email address on file being inaccessible or disabled.
In the event that a person contacts DotBlock claiming to be entitled to access to the account but is unable to access (whether due to lost or forgotten information, data loss on a personal device, email address has been disabled, etc.), DotBlock may provide access to the account should all the conditions of at least one of the following cases is met:
I) The party requesting access to the account opens a support ticket, either through our contact form or by sending an email to [email protected], stating that they are entitled access to and ownership of the account, and therein supply DotBlock with acceptable evidence of right to access.
The ticket must contain all or a substantial portion of the following information:
As well as the following two required forms of verification:
II) DotBlock is provided with a valid request for transfer of account ownership, as outlined in Section 2, below.
III) DotBlock is provided with a valid court order, or order from an appropriate, authoritative internet entity such as Internet Corporation for Assigned Names and Numbers ("ICANN"), requiring DotBlock to supply access and control to to the claimant.
If none of these cases can be met, DotBlock will not provide access to the account.
In order to change the ownership of an account, the transferor and transferee are responsible for updating the contact and billing information in the client area of the account with DotBlock. Pursuant to section II above, the following form must also be filled out to notify DotBlock of a change in ownership to a hosting account. DotBlock is not responsible for any inability to access an account due to a transferor failing to release access to the transferee.
Disputes over the ownership of accounts may sometimes arise between or among multiple persons. DotBlock is not in a position to determine account ownership or resolve ownership disputes. It is the responsibility of the Customer to resolve any such disputes and make clear to DotBlock who the owner(s) of the account are in a manner which relieves DotBlock of all liability or obligations concerning the dispute.